AMRO Reconciliation and Complaints Procedure
The AMRO Reconciliation and Complaints Procedure has been established to enable any person or organisation dealing with an AMRO Member to complain to AMRO in the event that that person is dissatisfied with the service or conduct of the AMRO Member.
AMRO is a trade body and was established by its members to collectively represent them in various ways. As such, AMRO has no direct authority over its members with regard to any single complaint however AMRO can and will make a non-binding recommendation to the Member. It is important that the complainant understands that Members are not obligated to follow such recommendations and AMRO does not have the power to enforce recommendations.
AMRO’s Constitution does however permit ‘the Executive Officers, at any time, to request the Full Members to vote upon, and if carried by a simple majority vote, resolve to terminate the Membership of any Member in their absolute discretion, if the continued Membership of that Member shall be detrimental or prejudicial to the interests of AMRO or where any AMRO Member fails to comply with any codes of conduct published from time to time by AMRO or fails to comply with a recommendation made by AMRO for the resolution of a complaint under any Complaints Procedure from time to time.’
AMRO has no full-time employees but the position of General Secretary is an independent, remunerated part-time post.